Frequently Asked Questions
Everything you need to know about MOZA Racing sim hardware, shipping, and support.
Are MOZA Racing products compatible with consoles like Xbox and PlayStation?
MOZA Racing products are primarily designed for PC. However, specific models like the R3 Bundle are officially licensed for Xbox. For other wheel bases, third-party adapters may be required for console compatibility.
How long does shipping take and which countries do you ship to?
We offer global shipping. Orders are typically processed within 2-5 business days. Delivery times vary by region, generally ranging from 7 to 15 business days depending on local warehouse availability.
What is the warranty period for MOZA Racing hardware?
We provide a 12-month limited warranty on wheel bases, steering wheels, and pedals. This covers manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna or Affirm in supported regions to offer flexible financing.
Can I return my product if I am not satisfied?
Yes, we offer a 14-day return policy for products in original, unopened packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
Do I need to install specific software to use my MOZA gear?
Yes, to fully customize your experience and update firmware, you must download the MOZA Pit House software. This allows you to tune Force Feedback settings and calibrate your peripherals.